At *Anika Saree*, we carefully inspect and pack every order to ensure that you receive your saree in perfect condition. However, in the unlikely event that you receive a damaged or incorrect product, we are happy to assist you with a return.

 1. Return Policy

Return requests must be raised *within 7 days from the date of delivery*.
Returns will only be accepted in the following cases:

The product received is damaged

The product received is *different from the product ordered*.
* *No exchange is available* for any product.
* Products must be returned in their *original condition*, unused and unworn, along with the original packaging, tags, and any other items received with the order.
* A *complete package-opening/unboxing video is mandatory* for raising a return request.
* The unboxing video should clearly show the package from the time it is received, including the package label, opening of the package, and the product inside.
* In the absence of a valid and clear unboxing video, the return/refund request may be rejected.

## 2. How to Initiate a Return

To initiate a return, please email us at:

*[support@anikasaree.com](mailto:support@anikasaree.com)*

The return request must be sent within *7 days from the date of delivery*.

Please include the following details in your email:

* Order ID
* Customer name
* Registered mobile number/email address
* Reason for the return
* Clear photographs of the product
* *Complete package-opening/unboxing video*
* Details of the issue, such as damage or incorrect product received
* Any additional information requested by our customer support team

Our team will review the request and, if eligible, provide you with the next steps for returning the product.

## 3. Return Approval & Inspection

All return requests are subject to verification and approval by Anika Saree.

Once the returned product reaches us, it will be inspected to verify the reported issue. The refund will only be processed after the return is successfully approved following inspection.

If the product does not meet the return conditions or the issue cannot be verified, the return request may be rejected.

## 4. Refund Policy

Once the return has been approved and the returned product has been received and inspected, the refund will be initiated based on the payment method used for the order.

### Prepaid Orders

For prepaid orders, the approved refund will be *initiated to the original payment method* used while placing the order. Cash on Delivery (COD) Orders

For COD orders, the refund will be processed through *bank transfer or UPI*.

Customers will be required to provide either:

* Valid bank account details, or
* Valid UPI ID

Our customer support team will request the necessary details after the return has been approved.

Customers are responsible for providing accurate bank or UPI details. Anika Saree will not be responsible for delays or failed transactions caused by incorrect payment details provided by the customer.

5. Refund Processing Time

Refunds will be initiated after the returned product has been received and successfully inspected.

Once initiated, the time taken for the refund to reflect in your account may vary depending on your bank, UPI service provider, or original payment method.

6. No Exchange Policy

*Anika Saree does not offer product exchanges.*

If you receive a damaged or incorrect product and your return request is approved, the eligible amount will be refunded according to the applicable refund process mentioned above.

7. Important Unboxing Requirement

Customers are strongly advised to record a *continuous and clear video while opening the package.

The video should begin before opening the package and clearly capture:

1. The sealed package.
2. The shipping/order label.
3. The complete opening process.
4. The product received.
5. Any visible damage or discrepancy.

The unboxing video is mandatory for claims related to damaged or incorrect products.

Without a valid unboxing video, Anika Saree reserves the right to reject the return and refund request.

Cancellation & Order Modification Policy

At Anika Saree, every order is processed promptly after it is successfully placed. Therefore, customers are requested to review all order details carefully before completing their purchase.

1. No Cancellation After Order Placement

Once an order has been successfully placed, it cannot be cancelled under any circumstances.

Cancellation requests will not be accepted due to a change of mind, incorrect product selection, incorrect size or colour selection, duplicate orders, personal reasons, unavailability of the customer, or any other reason.

By placing an order, the customer acknowledges and agrees to this Cancellation Policy.

2. Delivery Address Correction

As an exception, if the delivery address provided at the time of placing the order is incorrect, the customer may request a correction to the delivery address.

The address correction request must be made as soon as possible through:

• Phone call to Anika Saree customer support, or
• Email to Anika Saree customer support

The requested change will be subject to order-processing status and courier/logistics limitations. Once the order has been shipped or handed over to the delivery partner, address modification may not be possible.

3. No Other Order Modifications

Apart from correcting an incorrect delivery address, no other changes can be made to an order after it has been placed.

This includes changes to:

• Product
• Saree design
• Colour
• Quantity
• Size or other product specifications
• Payment method
• Any other order details

4. Customer Responsibility

Customers are responsible for checking all order details, particularly the delivery address and contact information, before confirming the order.

Anika Saree will not be responsible for delays, failed deliveries, or additional delivery attempts resulting from an incorrect or incomplete address or contact information provided by the customer.

5. Refusal or Non-Acceptance of Delivery

Refusing to accept a shipment or asking the delivery partner to return the parcel does not constitute an approved cancellation. The order will continue to be governed by this Cancellation Policy and other applicable policies of Anika Saree.

6. Cancellation by Anika Saree

In exceptional circumstances, Anika Saree reserves the right to cancel an order where we are unable to fulfil it due to reasons such as product unavailability, technical errors, pricing errors, or other circumstances beyond our reasonable control. In such cases, the customer will be informed and, where applicable, the amount paid will be refunded through the appropriate payment method.

7. Acceptance of Policy

By placing an order on the Anika Saree website, the customer confirms that they have read, understood, and agreed to this Cancellation & Order Modification Policy.

Important: Once an order is placed, cancellation is not permitted under any circumstances. Only correction of an incorrect delivery address may be requested by phone or email, subject to the order's processing/shipping status.

8. Contact Us

For any return or refund-related queries, please contact our customer support team at:

Email: support@anikasaree.com

We recommend contacting us as soon as possible if you notice any issue with your order so that we can assist you promptly.

*Anika Saree reserves the right to verify and approve all return and refund requests based on the terms and conditions mentioned in this policy.*